Go511 Advanced Traveller Information System

Go511 Advanced Traveller Information System
  • Client and Location
  • Los Angeles County Service Authority for Freeway Emergencies (LA SAFE)
  • Los Angeles, California, USA
  • Project Details

IBI Group is the prime contractor for the development, deployment, and operation of this traveler information system for the five-county Greater Los Angeles area.

The project includes:

  • 511 Traveler Information Services. This includes multimodal travel information delivery via Interactive Voice Recognition (or IVR) phone system, integrated website, and personal mobile device
  • A Traveler Information Center (TMC and operations) providing data quality control, collection, and emergency services support
  • Advertising services across all media to mitigate costs of deployment
  • A customer call center to take care of fixed and ‘mobile’ highway call box calls
  • Tow-truck fleet monitoring operations, including fleet contract analysis and coordination with California Highway Patrol
  • The deployment of a transit trip planning IVR and website
  • Ten years of operations for all of the above

Learn more about Smart Mobility in our Smart Cities section.