City of Edmonton Co-Located Dispatch and Emergency Operations Centre
Edmonton’s new Co-Located Dispatch and Emergency Operations Centre supports quick, concise first responders’ communications between the public and emergency agencies during extreme heightened public emergency events, as well as daily responder needs.
ClientCity of Edmonton
An emergency facility vital to protecting families and communities
IBI Group was retained by the City of Edmonton to design the new Co-Located Dispatch and Emergency Operations Centre (CD-EOC), bringing together a number of city emergency services. The CD-EOC accommodates call centre and dispatch services for the Edmonton Police Service, the Edmonton Fire Rescue Services, and the City’s Community Standards branch.
When designing the CD-EOC, the design team focused on enhancing all aspects of operations through a functionality-based approach to meet the current and future needs of each agency, incorporating advanced integrated technologies into their workspaces. The building is a secured facility with no uncontrolled public access, with a required 25m setback for increased separation from public roadways.
The primary function of the CD-EOC is a call evaluation and dispatch centre, with the necessary office space and amenities to support these functions. During large-scale emergency situations, an Emergency Operations Centre is activated and is able to accommodate representatives from all co-located agencies, plus additional personnel.