Guadalajara-Colima Toll System

Mexico has one of the world’s largest and busiest road networks, greatly funded by toll revenues, and in dire need of infrastructural and technological upgrades. Banobras, the concessionaire of the Guadalajara-Colima Highway, commissioned IBI Group to develop a modernized ETC system that would provide operational best practices, efficient collection, and roadway monitoring for years to come. 

The new system includes a centralized administration centre and customer service system connected to three mainline toll plazas and three ramp plazas, with a total of 46 lanes. 40 of these provide cash, credit, and ETC payment process; 12 are reversible, and the remaining six operate as dedicated ETC lanes. 

The flexible design allows for growth without inconveniencing the high penetration of manually paying drivers; attended lanes are still required as it is estimated that less than 25% of current drivers are transponder users. But as more drivers use the automated system, the system will allow the Guadalajara-Colima Toll System to accommodate more users at scale while maintaining a consistent cost footprint.

A state-of-the-art system designed for long-term operation, and a first of its kind in Mexico, IBI Group is responsible for toll system maintenance and is the ETC customer service operator. The maintenance and ETC customer service operation initiated in 2014 under a 10-year contract.