“IBI have undertaken a rigorous engagement programme with both service users and staff which has resulted in a design that meets the needs of both staff and service users. “They have listened carefully to what was required and whenever possible incorporated this into the design. Witnessing their involvement with service users was heartening in that it was not a tokenistic exercise to tick a box, they really listened to the service users and came back with a design that included as many ideas as possible that the service users had suggested. “The engagements sessions were delivered at the correct level and pace and were for a duration which was suitable for the service users. The fact that the majority of the service users remained for the whole duration of the sessions is testimony to how they made the sessions interesting and interactive for the service users. What was very interesting was that the colour choices of the service users around how they wanted to feel in certain environments matched the findings in the research undertaken by IBI. This was reassuring when considering the interiors of the building and what colours to use in the various rooms to ensure that service users feel how they wish to feel in these areas.”

“IBI Group has gone beyond traditional design services to support the essential community development work which has taken community interest and concern for improving end of life care from concept to reality; supporting Hospice Kingston representatives, caregivers, residents and families on a journey of exploration and affirmation to inform the design of the new facility that will improve access to end-of-life-care. Throughout all phases of the project, IBI Group has been central to creating the reality of our hospice residence, always dedicated and committed to the needs of Hospice Kingston. I would strongly recommend IBI Group to other hospice and healthcare organizations to help realize their project vision and goals.”