Our system serves as the centralized automated hub for the creation, management, and dissemination of service alert information to the public and transit partners.
Inform your riders
Transit works best when riders are informed, and agencies work hard to provide up-to-date information about service disruptions. This requires manual data entry, which slows down the dissemination of crucial service updates and takes up staff time. TRANSIT-alerts was designed for transit agencies with this challenge in mind. Our web-based TRANSIT-alerts system allows agency staff to enter, manage, and publish service alerts to their customers from a single synchronized hub, so your entire ridership can stay on top of their next trip regardless of how they get their information.
The TRANSIT-alerts system automatically generates appropriate text for all dissemination channels based on user selections. This means that no matter who is on duty each day or where customers get their information, the messaging will remain consistent and up-to-date.
Key features include:
Intuitive dropdown interface offers fine-grained control over the time, place, and type of alert issued; the system auto-generates alert text for each output channel.
Pre-schedule future alerts and organize internally using tags, permission levels, and quick sorting.
System can integrate with a feed of incidents and elevator/escalator status information and automatically generate alerts for delays, outages, and service restoration.
Outputs include a full-featured GTFS-realtime service alerts feed, APIs for website integration, and Tweets; easily share with third parties or distribute via email/SMS through GovDelivery to customers who have subscribed.
TRANSIT-alerts uses an agency’s GTFS schedule data as its core input, making it simple to load routes, trips, and stops into the system for selection.
Originally developed in partnership with the MBTA (Boston, MA), TRANSIT-alerts is used every day by transit agencies across North America. Clients include MBTA, Los Angeles Metro, TransLink (Vancouver, BC), RTD (Denver, CO), Community Transit (Everett, WA), and King County Metro (Seattle, WA).
Our mobility ecosystem
All our mobility-focused products are designed to work seamlessly together, but are also available as stand-alone solutions. Just like our transportation networks, our smart systems need to connect with one another to offer stronger flexibility in all aspects of urban movement.